Shipping policy
Shipping Policy
Thank you for visiting and shopping at Aurvane! We want to ensure your furry friends get their new gear as quickly and safely as possible. Below are the terms and conditions that constitute our Shipping Policy.
1. Order Processing Time
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
- Note: Processing times can take up to 5 business days during peak holiday seasons.
2. Estimated Shipping Timelines
We ship our premium pet accessories and toys globally. Because we source directly from global manufacturers to bring you the best prices, shipping times depend on your geographical region:
| Destination Region | Estimated Delivery Time |
|---|---|
| United States | 8 – 12 business days |
| United Kingdom | 9 – 14 business days |
| Canada | 11 – 15 business days |
| Australia & Europe | 10 – 15 business days |
| Rest of the World | 15 – 19+ business days |
Please note: Total delivery time = Processing Time + Shipping Time.
3. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email containing your tracking number(s) once your order has shipped. The tracking number will become active and scannable within 48 hours of dispatch.
4. Customs, Duties, and Taxes
Our store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, customs duties, etc.).
5. Damages & Lost Packages
If your order arrives damaged, or if a package is lost in transit, please save all packaging materials and damaged goods, then contact our support team immediately at aurvane223@gmail.com. Please include your order number and a photo of the damaged items so we can rapidly issue a replacement or refund.